I haven't received my Birthday Sale order yet. What should I do?Updated 11 days ago

We are aware that a group of shipments experienced an unexpected issue during the shipping process, which has caused significant delivery delays. We know how frustrating it is to be excited about an order and then be left wondering where it is. You should have received your order by now, and we sincerely apologize for this inconvenience.  

Rather than making you wait while we continue investigating with our shipping partner, we are taking immediate action to get your items to you:  

• Automatic Replacements: We are repacking and reshipping your order immediately at absolutely no cost to you. You do not need to do anything.  

• Tracking Updates: As soon as the replacement shipment is processed, you will automatically receive an email with your new tracking information.  

• Sold-Out Items: If an item from your original order has sold out and we no longer have inventory available to replace it, we will refund that item in full to your original payment method and ship the remainder of your order.  

• Refund Requests: If you prefer a refund rather than having us reship your order, please contact our support team and we will take care of that for you.  

• Duplicate Deliveries: If your original order eventually arrives after the replacement has been sent, please contact us and we will take care of you from there.  

Your experience is our responsibility, and our priority is getting your BuDhaGirl order into your hands. As a sincere apology for the delay, please enjoy 20% off and free shipping on your next order by using code BDAY26_RESHIP at checkout.  

(Note: To redeem this offer, please ensure you complete checkout using the exact same email address associated with your original affected Birthday Sale order)